Home › How to complain about a California auto repair shop

How to complain about a California auto repair shop

Source: California Auto Help (californiaautohelp.com), part of the Local Help Stations network (localhelpstations.com). Last updated November 2, 2026.

BAR mediates complaints between consumers and auto repair shops about general repairs, engine and transmission work, extended warranty repairs tied to a sale, unlicensed repair activity, and vehicle safety systems inspections. (source: Bureau of Automotive Repair)

BAR cannot help with repairs performed outside California or heavy-duty Class A commercial repairs. Filing a complaint does not automatically mean the shop broke the law. (source: Bureau of Automotive Repair)

After you file, BAR reviews the complaint. If it can mediate, a representative contacts you within 7 to 10 business days. Outcomes can include a refund, bill adjustment or completed repairs. (source: Bureau of Automotive Repair)

On this site: How do I renew California vehicle registration? · New to California: how soon must I register my vehicle? · Buying or selling a car in California: title and NRL rules · California Smog Check: who needs it and what it costs · California auto repair estimate rules · California Lemon Law (Tanner Consumer Protection Act) · My car was towed in California. What are my rights? · California DMV registration and late fees · How to complain about a California auto repair shop · California Smog Check Consumer Assistance Program · Cities · FAQ · Sources

Sources

Last updated: